About the Role:
We’re looking for a reliable and detail-oriented Customer Service & E-Commerce Assistant to join our team. In this role, you’ll provide friendly, efficient customer support while also managing product listings, SKUs, and backend updates across Shopify and other e-commerce platforms. This position is perfect for someone who enjoys working with people, solving problems, and making sure the small details are always right.
Responsibilities:
● Provide excellent customer service through Zendesk, handling inquiries, order issues, returns, and product questions with care and professionalism.
● Set up new products, create SKUs, update pricing, and manage inventory across Shopify and other e-commerce channels.
● Ensure product listings are accurate, up-to-date, and visually aligned with brand standards.
● Support product launches, sales, and promotional campaigns by preparing the backend of our e-commerce platforms.
● Track inventory and proactively identify and resolve stock or fulfillment issues.
● Collaborate with fulfillment teams to ensure smooth order processing and timely shipping.
● Assist with additional e-commerce tasks and projects as needed.
Requirements:
● Prior experience with customer service platforms such as Zendesk.
● Hands-on experience with Shopify, particularly in product management. ● Excellent attention to detail and strong organizational skills.
● Strong written communication skills and the ability to manage multiple priorities.
● Proactive, problem-solving mindset with a positive, team-oriented attitude.
Preferred Skills:
● Familiarity with inventory management tools or systems.
● Experience handling bulk product uploads or managing product data sheets.
● Interest in improving customer experience and staying up-to-date on e-commerce best practices.