Job Title: Office Manager & Customer Service Associate
Location: Chive Media Group, 98 San Jacinto Blvd Austin TX 78701
Job Type: Full-Time
Job Overview:
We are seeking a highly organized, adaptable, and customer-focused individual to join our team as an Office Manager & Customer Service Associate. In this multi-faceted role, you will be responsible for overseeing day-to-day office operations, coordinating building maintenance and repairs, supporting our customer service team and assisting with in-house fulfillment. This role is perfect for someone who thrives in a dynamic environment, is detail-oriented, and enjoys working cross-functionally.
Key Responsibilities:
Office Management & Operations:
- Day-to-Day Office Oversight: Oversee office operations to ensure a productive and organized work environment.
- Organization & Efficiency: Maintain an aesthetically pleasing and clean office space, implementing systems for organization and tracking.
- Inventory Management: Oversee the office supply inventory and ensure timely restocking of necessary items.
- Purchasing & Procurement: Coordinate office purchases, including supplies, food & beverages, and services as needed.
- Maintenance & Repairs: Act as the point of contact for office repairs, maintenance issues, and necessary improvements.
- Vendor & Service Provider Relations: Manage relationships with external vendors and service providers, ensuring services are timely and meet expectations.
Customer Service & Fulfillment:
- Primary Point of Contact: Serve as the main point of contact for customer inquiries via Zendesk, providing friendly and professional support.
- Customer Support: Respond to customer questions, resolve issues, and provide accurate information regarding products and services.
- Order Processing: Process customer orders and returns promptly and accurately.
- Order Fulfillment: Pick, pack, and ship customer orders, ensuring quality, accuracy, and timely delivery.
- Customer Experience Focus: Collaborate with team members to meet fulfillment deadlines and optimize workflows.
Skills & Qualifications:
- Proven experience in office management, customer service, or a similar role.
- Experience with inventory management and procurement.
- Strong organizational skills and ability to prioritize and multitask effectively.
- Excellent written and verbal communication skills.
- Customer-centric mindset with the ability to resolve issues and provide clear solutions.
- Detail-oriented with a focus on accuracy and efficiency.
- Experience in order fulfillment and shipping processes.
- Ability to work collaboratively with various teams and departments.
- Familiarity with office software (e.g., MS Office, Google Workspace) and order fulfillment platforms.
- Ability to manage a variety of tasks with a positive and proactive attitude.
What We Offer:
- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and development.
- A collaborative and supportive team environment.